At Beefin Burger, we value your trust and strive to deliver a smooth and satisfying food ordering experience. This Refund and Cancellation Policy explains how we handle order cancellations, refunds, and delivery-related issues for all online and in-store orders placed through our website or digital channels.

1. Order Cancellation Policy

• Once an order has been successfully placed and confirmed by the restaurant, it cannot be cancelled, as the food preparation process begins immediately.
• If you wish to request a cancellation, please contact our customer support team immediately at hello@beefinburger.in or call +91 79075 46658.
• Cancellation requests will be accepted only if the restaurant has not yet accepted or started preparing the order.

2. Refund Policy

Refunds are issued only under the following valid circumstances:

• Duplicate Payment: If you are charged twice for the same order due to a technical issue.
• Failed Order: If the order could not be processed or delivered due to a restaurant or system error.
• Restaurant Rejection: If the restaurant cancels your order due to unavailability of items or other unforeseen circumstances.

Once verified, refunds will be processed back to the original payment method within 5–7 business days, depending on your bank or payment provider’s policies.

3. Delivery-Related Issues

If your order is incorrect, incomplete, or not as described, please contact us within 30 minutes of delivery at hello@beefinburger.in, providing your order details and, if possible, a photo of the received item.

Our team will review the issue with the restaurant and may offer one of the following resolutions:

• Re-delivery of the correct or missing items (if feasible).
• A partial refund or credit coupon, depending on the situation.

Note: For hygiene and safety reasons, once food has been delivered and accepted by the customer, it cannot be returned or exchanged.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Delays in delivery due to external factors such as traffic, weather, or high demand.
• Incorrect delivery address or contact information provided by the customer.
• Change of mind after placing the order.
• Dissatisfaction with taste, flavor, or portion size.
• Failure to collect the order upon delivery.

5. Contact Us

If you have any questions, refund requests, or concerns, please contact us at:

Beefin Burger
Email: hello@beefinburger.in
Phone: +91 79075 46658
Address: Randamkutty, K.P. Road, Kayamkulam

6. Disclaimer

Beefin Burger operates as a restaurant and food delivery service. All food is prepared fresh upon order. While we ensure timely and quality service, certain factors beyond our control may affect delivery times. Refunds and cancellations are handled strictly in accordance with the terms outlined above.